Refund and Returns Policy
1. General Return Policy
We accept returns and exchanges for both defective and non-defective products, under the conditions stated below:
- Product Condition: Returns are accepted only for new items in original condition and packaging.
- Return Window: Return requests must be made within 1 calendar day from the date of delivery.
- Return Method: All returns and exchanges must be processed in-store or by contacting our team.
2. If Item Is Not as Described
If you receive an item that is not as described on our website (wrong model, specs, or incomplete package):
- Your return will be automatically approved.
- We will arrange for pickup and cover all shipping costs.
- You may choose between a full refund or a replacement item.
3. Personal Reason (Change of Mind)
If you wish to return the product due to a personal reason:
- The return is accepted if the item is unused and in original packaging.
- The customer will bear the cost of delivery and return shipping.
- A refund or exchange will be processed after the item is received and inspected.
4. Issues After Receiving the Product
If you receive a product and encounter a problem after delivery:
- Do not return the product directly.
- You must contact our Warranty Department at +961 76 009 444 for troubleshooting or service.
- Our team will advise on warranty coverage or repair procedures, depending on the product.
5. Exchanges
We accept exchanges for eligible items in new condition, initiated within the 1-day window.
6. Fees & Refund Timeline
- Restocking Fee: No restocking fees apply.
- Refund Processing Time: Refunds are processed within 1 business day after we receive and inspect the returned item.
Need Help?
📧 Email: support@technomediatrade.com
📞 Phone: +961 76 009 444
