Privacy Policy
1. Who We Are
Technomediatrade (referred to as “we,” “us,” or “our”) operates the website technomediatrade.com (the “Site”). We are committed to protecting your privacy and ensuring the security of your personal information.
2. What Personal Data We Collect
We collect various types of personal data from users of our Site and customers of our store, including:
- Personal Identifiers: Name, email address, phone number, billing address, shipping address.
- Account Data: Username and password (while passwords are encrypted by website, we collect them for account creation and login).
- Order Information: Details of products purchased, order history, order status, and any specific instructions provided during checkout.
- Payment Information: While we may not directly store full payment details (e.g., credit card numbers), we collect information necessary to process payments through our chosen payment gateway (e.g., transaction IDs, payment method). Please refer to the privacy policies of our payment processors for details on how they handle your payment information.
- Technical Data: IP address, browser type and version, operating system, device information, referring website, browsing activity on our Site (pages visited, time spent), and other standard web log information.
- Communication Data: Information you provide when contacting us through contact forms, email, phone, or other communication channels, including the content of your messages.
- Marketing Data: Your preferences for receiving marketing communications from us.
- Cookies and Usage Data: Information collected through cookies and similar tracking technologies (as detailed in our Cookie Policy, see section 7).
3. How We Collect Your Personal Data
We collect your personal data in the following ways:
- Direct Interactions: When you create an account, place an order, subscribe to our newsletter, fill out forms on our Site (e.g., contact forms), participate in surveys or promotions, or communicate with us directly.
- Automated Technologies or Interactions: As you interact with our Site, we may automatically collect technical data about your equipment, browsing actions, and patterns through cookies, server logs, and other similar technologies.
- Third Parties: We may receive personal data about you from third parties such as:
- Payment processors who facilitate your transactions.
- Shipping providers who help us deliver your orders.
- Analytics providers (e.g., Google Analytics) who help us understand website usage.
- Marketing platforms (if used) for managing email communications.
4. Why We Use Your Personal Data
We use your personal data for various purposes, including:
- To Process and Fulfill Orders: To manage your purchases, process payments, arrange shipping, and provide order updates.
- To Manage Your Account: To create and maintain your user account, verify your identity, and provide you with access to your order history and account settings.
- To Provide Customer Support: To respond to your inquiries, resolve issues, and provide assistance.
- To Improve Our Site and Services: To analyze website usage, identify trends, and make improvements to our Site, products, and services.
- To Personalize Your Experience: To provide you with relevant content, product recommendations, and tailored offers.
- To Send Marketing Communications: With your consent (where required by law), we may send you promotional emails about new products, special offers, or other information we think you may find interesting. You can opt-out of these communications at any time.
- To Ensure Security and Prevent Fraud: To protect our Site and customers from fraudulent activities and unauthorized access.
- To Comply with Legal Obligations: To comply with applicable laws, regulations, and legal processes.
5. Legal Basis for Processing Your Personal Data
Our legal basis for processing your personal data depends on the specific context. These may include:
- Contractual Necessity: Processing is necessary for the performance of a contract with you (e.g., processing your order).
- Consent: You have given us your explicit consent to process your personal data for a specific purpose (e.g., for marketing communications).
- Legitimate Interests: Processing is necessary for our legitimate business interests, provided those interests do not override your rights and freedoms (e.g., improving our services, basic website analytics).
- Legal Obligation: We need to process your personal data to comply with a legal obligation.
6. Who We Share Your Personal Data With
We may share your personal data with the following categories of recipients:
- Service Providers: Third-party companies that provide services on our behalf, such as payment processing, shipping, email marketing, website hosting, and analytics. These providers are contractually obligated to protect your data.
- Business Partners: In some cases, we may share data with business partners to offer you specific products or services.
- Legal Authorities: We may disclose your personal data to law enforcement agencies, regulatory bodies, or other governmental authorities if required by law or in response to a valid legal request.
- Other Parties with Your Consent: We may share your information with other parties if you have given us your explicit consent to do so.
7. Cookies and Other Tracking Technologies
Our Site uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can manage your cookie preferences through your browser settings. For more detailed information, please refer to our separate Cookie Policy (this would ideally be a separate page or section on your website).
8. How Long We Retain Your Personal Data
We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process your personal data, and applicable legal requirements.
For example, we typically retain order information for as long as required for tax and accounting purposes. Marketing data is retained until you unsubscribe.
9. Your Rights
Depending on your location and applicable data protection laws, you may have the following rights regarding your personal data:
- The Right to Access: You have the right to request access to the personal data we hold about you.
- The Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.
- The Right to Erasure (“Right to be Forgotten”): You have the right to request that we delete your personal data under certain circumstances.
- The Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data under certain circumstances.
- The Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
- The Right to Object: You have the right to object to the processing of your personal data for certain purposes, such as direct marketing.
- Rights Related to Automated Decision-Making: You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.
- The Right to Withdraw Consent: If we are processing your personal data based on your consent, you have the right to withdraw your consent at any time.
To exercise any of these rights, please contact us using the contact information provided below. We may need to verify your identity before processing your request.
10. Data Security
We have implemented reasonable technical and organizational measures designed to secure your personal data from unauthorized access, use, disclosure, alteration, or destruction. These measures include encryption, secure servers, firewalls, and access controls. However, please remember that no method of transmission over the internet or method of electronic storage is 100% secure.
11. International Data Transfers
If we transfer your personal data to countries outside of your jurisdiction, we will ensure that appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.
12. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party sites you visit.
13. Children’s Privacy
Our Site is not intended for children under the age of 18. We do not knowingly collect personal data from children. If you believe that we have inadvertently collected personal data from a child, please contact us immediately, and we will take steps to delete the information.
14. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page and, if the changes are significant, we may provide a more prominent notice. The “Last Updated” date at the top of this policy will indicate when the latest changes were made.
15. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Technomediatrade Beirut, Hadat info@technomediatrade.com
